Privacy Policy

Nocturne Fleet ("we," "our," or "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our luxury chauffeur services or visit nocturnefleet.com.

Information We Collect

We collect information you provide directly to us when making a booking or contacting our concierge. This includes:

• Full name, email address, and phone number
• Pickup and drop-off locations and travel dates
• Flight details for airport transfers
• Payment information (processed securely via Stripe — we do not store card details)
• Special requests and preferences
• Communications between you and our concierge team

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, pages visited, and referring URLs. This information is used solely to improve our website and service.

How We Use Your Information

We use your personal information only to provide and improve our services:

• To confirm and manage your booking
• To communicate with you about your reservation
• To process payment securely via Stripe
• To provide flight tracking and meet & greet services
• To send booking confirmations and reminders
• To respond to your inquiries and support requests
• To improve our services based on feedback
• To comply with legal obligations

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

Discretion & Confidentiality

As a luxury chauffeur service, discretion is fundamental to everything we do. We treat all information about your travel — including your destinations, travel companions, and schedules — as strictly confidential. Our chauffeurs operate under the same standard. Your journeys remain your own.

Payment Security

All payments are processed through Stripe, a PCI-compliant payment processor. We do not store, access, or retain any credit card or payment details. Stripe's privacy policy governs the handling of your payment information and can be found at stripe.com/privacy.

Sharing Your Information

We do not sell or share your personal information with third parties except in the following limited circumstances:

• Service providers: Trusted partners who help us operate our business (such as Stripe for payments and HoneyBook for booking management), who are contractually obligated to protect your information
• Legal requirements: When required by law, court order, or governmental authority
• Safety: When necessary to protect the safety of our clients, chauffeurs, or the public

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Booking records are typically retained for three years for accounting and legal purposes. You may request deletion of your personal data at any time by contacting us.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of any marketing communications
• Lodge a complaint with the relevant data protection authority

Cookies

Our website uses minimal cookies necessary for the site to function properly. We do not use tracking cookies or advertising cookies. You can disable cookies in your browser settings without affecting your ability to use our site.

Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of our services after any changes constitutes acceptance of the updated policy.